+27 (0)12 345 6438   welcome@smilestravels.co.za

CANCELLATION POLICY • SMILES TRAVELS

Cancellation before 31 days before first check-in date: 20%

Cancellation 30 days or less before first check-in date: 100%

All refunds will paid in South African Rand.

All bank fees associated with paying a refund will be carried by the refunded party.

To facilitate a refund, the following information will be required:

  • Name and last name of account holder
  • Address of account holder
  • Bank name
  • Bank account number
  • Branch number
  • Swift code (for banks outside South Africa)
  • Address of bank receiving the funds

Outstanding refunds may be used as credit for a different booking at discretion of Smiles Travels management.

Please e-mail your request for a refund with all relevant details to welcome@smilestravels.co.za